Frequently Asked Questions

General Info

What is Real OT Solutions®?

Real OT Solutions® is a nationally recognized woman-owned enterprise and small business based in Philadelphia, PA. The owner, Dr. Beverly Moskowitz, is a pediatric Occupational Therapist with 5+ decades of experience working with children, schools, teachers, therapists, and related professionals. Dr. Moskowitz is a nationally renowned lecturer, researcher, and published author. She is also the author of the Size Matters Handwriting Program®.

The OT in the name refers both to Occupational Therapy and Outstanding Teaching. Our products and courses focus on teaching handwriting for kids and those with special needs to help them develop their fine motor skills.

The products sold through Real OT Solutions® are evidence-based and reflective of best practices according to the American Occupational Therapy Association, the ideals of IDEA, and current educational mandates.

What is the Size Matters Handwriting Program® (SMHP®)?

The Size Matters Handwriting Program® is an evidence-based, concept-driven approach to teaching and remediating handwriting. Unlike other handwriting practice instructional programs, the focus is on letter size versus letter form.

Research has shown that correction of letter size makes an immediate and visible difference in the consistency and appearance of the written page. Students catch on quickly since there are only three different sizes in SMHP® Manuscript: Size One (tall), Size Two (short), and Size Three (hanging) letters. Furthermore, when errors in letter size are corrected, form errors take care of themselves.

SMHP® Cursive introduces a fourth size.

Order Information

Does Real OT Solutions® accept POs?

Yes. Purchase Orders can be submitted in multiple ways:

  • Email attachment to: support@realotsolutions.com
  • Fax to: (215) 565-2700
  • USPS mail to 1517 Packer Avenue. Suite 100. Philadelphia, PA 19145

Who should I contact if I have a question about your product or services?

Please reach out to us at (877) 864-2010 or write to support@realOTsolutions.com.

Business hours are 8:00 AM to 4:30 PM EST. Real OT Solutions® responds to all calls or emails received after hours within 1-2 business days.

What is the policy if products arrive damaged?

Please inspect your products upon delivery. If they were damaged in transit, take a photograph of the product, especially the damaged areas. Please take a photo of the packaging, too. Send all photos to support@realOTsolutions.com.

We will send you a return shipping label. If possible, repackage everything in the original box.  Upon receipt of the damaged product(s), we will send replacement product(s).

What is the policy on returns?

Returns are accepted with the following conditions:

  • The product is returned in perfect restockable condition
  • The product is returned within 4 weeks of delivery
  • The product shows no sign of use

Please note that customers will need to pay for shipping if the return is not the fault of Real OT Solutions®.

To start a return, reach out to support@realOTsolutions.com. After reviewing your request, we’ll send you a return label via email.

Please ensure that the products are repackaged carefully with the necessary packing materials to avoid damage during the return transit.

If the product is returned to Real OT Solutions® within 60 days of its shipment date and is in perfect condition, a refund will be credited to the purchaser’s credit card or school account.

Products received after 60 days will be credited at 50% of the resale value.

Do you accept international orders?

Yes! For International orders, use our webstore or contact us.

Real OT Solutions® researches the best shipping options and advises you on both product and shipping costs.

NOTE: The buyer is responsible for all export and import taxes.

For Educational Institutions

Where do I go if I want a proposal for my school or company?

Visit our School Proposal page for OT courses online or in person. Fill out the online form, and our team will respond to your request with either a proposal based on the information supplied or a request for more information.

Real OT Solutions® views proposals as the ‘beginning of a conversation.’ Product choices and quantities are thoughtfully discussed with your budget in mind.

Where can I find your W-9?

How do I book Dr. Bev for continuing education courses in my district/city?

If you would like to bring Dr. Bev to your school, agency, or city, you can start the process by completing the following form for teacher professional development workshops.

You can also write directly to bev@realOTsolutions.com. Describe your interests, as well as your audience. Include preferred dates, topics, and available venue.

Once we reach an agreement, we’ll send over a proposal detailing your responsibilities as host, along with Dr. Bev’s responsibilities as the presenter. If the proposal is accepted, it will be converted into a contract. A 50% deposit is requested at the signing of the contract to hold the dates.

Is Dr. Bev available for international conferences or speaking engagements?

Yes! If you would like to bring any of Dr. Bev’s courses, including the Day One Size Matters Handwriting Program®: Proven, Practical, Measurable, and Embeddable (hereafter known as Day One), or Day Two SMHP® Therapist/Teacher Certification (hereafter known as Day Two) to your country, please write to bev@realotsolutions.com.

When contacting us, please include preferred dates, topics, available venue, and potential audience. After hammering out all the details, we’ll send you additional information about your responsibilities as host and Dr. Bev’s role as presenter. If you accept our terms, we’ll send you a contract. Please note that Real OT Solutions® requires a 50% deposit in USD when signing the contract to hold your dates.

Are Dr. Bev's courses AOTA-approved?

Yes. Dr. Bev’s courses earn AOTA-approved continuing education credits. Real OT Solutions® is an approved provider of continuing education under the American Occupational Therapy Association.

How many credits can be earned in Dr. Bev’s courses?

AOTA credits are awarded based on the number of hours of instruction. A 2-hour course earns .2 CEUs, a 3-hour course earns .3 CEUs, etc.

To earn credit for a pre-recorded course, like our self-study for teaching handwriting, participants must take and complete a 10-question multiple-choice post-test.

To earn credit for a live onsite or online course, participants must sign in, sign out, and leave their camera on throughout the course. Attendance throughout the webinar is sufficient evidence to earn credits. No post-test is needed.

Dr. Bev can develop a course for any number of hours or days, as per your agency/school’s specifications.

How do I access the post-test? What is a passing score?

Links to the post-test are forwarded via email. If participants register for the self-study webinars, the post-test links will be emailed at the same time as the links to the slideshow, handouts, and course evaluations.

If participants register for Day Two, they will be sent the post-test link at the conclusion of the webinar/workshop.

Scores of 70% or higher are required to earn credit.

How quickly will I receive my certificate after completing a course?

Certificates for self-study webinars are issued within 5-7 business days after successful completion of the post-test. Scores of 70% or higher are required to earn credit.

Certificates for onsite or live online courses are issued at the conclusion of the course.

What is the difference between a webinar and a workshop?

Webinars are online courses that can either be pre-recorded or presented live. Workshops are live, onsite courses.

If you choose a pre-recorded webinar, you must take and pass a post-test before receiving a certificate.

If a participant takes a Day Two webinar or workshop, they must pass a post-test, too.

Certificates are generated within 5-7 business days after successful completion of the post-test.

What is the difference between the 3-part self-study SMHP® webinar series and the Day One SMHP® Intro Webinar/Workshop?

The 3-part self-study SMHP® webinar series includes the following:

  • 7 hours total (Part One – 2 hours, Parts Two and Three – 2.5 hours each)
  • Pre-recorded slideshow
  • Participants are sent 4 links 
  • Participants are encouraged to print the handouts for notetaking
  • Slideshow can be stopped, started, and rewound, as needed
  • No lab or additional materials are provided
  • Post-tests are required, and participants must earn 70% or higher
  • Certificates are issued 5-7 business days after successful completion of the post-test

The Day One Size Matters Handwriting Program® Webinar/Workshop includes:

  • Live slideshow presented in Zoom
  • Participants must pre-register
  • Attendance is taken
  • Participants earn .6 CEUs
  • Participants are sent handbooks and lab materials
  • Participants are sent over $200 of free materials
  • Live Webinar in different time zones
  • Participants may attend workshops in time zones other than the one in which they live 
  • Participants complete lab activities during Center Time 
  • Interactive - Polls, Breakout Rooms, Chat messaging, and Q&A

Certificates for .6 CEUs are issued at the end of the day.

Both the 3-part self-study SMHP® webinar and the Day One webinar/workshop are qualifying prerequisites for Day Two.

The Day One and Day Two courses are offered live in different time zones, so you can attend any time zone that works for you.

Who is eligible for SMHP® Certification?

Anyone who has completed a qualifying prerequisite, including OTs, OTAs, teachers, parents, and related professionals, can sign up to participate in the Day Two course.

Qualifying prerequisites are:

  • 3-part self-study SMHP® webinar 
  • Day One

What is included in Day Two Sessions?

A Day Two package is shipped to everyone who participates in the workshop. The package includes the following:

Participants must complete a 50-question multiple-choice test after the close of the Certification course. Links to the post-test will be sent to each participant. A passing score of 70% earns participants the designation of Certified SMHP® Therapist or Certified SMHP® Teacher.

Successful participants are welcome to use this designation on their stationery, signature, resume/CV, or promotional materials.

For Parents

Can I use this if I am a parent?

Absolutely! SMHP® materials are parent-friendly, too. In fact, there are special Parent Kits with instructions available for parents working on prewriting skills, printing, and/or cursive writing.

Who can take Dr. Bev’s courses?

  • Occupational Therapists
  • Occupational Therapy Assistants
  • Teachers
  • Supervisors
  • Speech Therapists
  • Physical Therapists
  • Principals
  • Related Service Providers
  • Parents/Guardians