Refund policy

Returns are accepted with the following conditions:

• The product is returned in perfect re-stock-able condition
• The product is returned within 4 weeks of delivery
• The product shows no sign of use

Reach out to julia@realOTsolutions.com.  A return label will be created and forwarded to the purchaser via email.

Please ensure that the product(s) are repackaged carefully with the necessary packing materials to avoid damage in the return transit.

If the product is returned to Real OT Solutions within 60 days of its shipment date and is in perfect condition, a refund will be credited to the purchasers’ credit card or school account.

Products received after 60 days will be credited at 50% of the resale value.

 

Please inspect your products upon delivery.  If they were damaged in transit, take a photograph of the product, especially the damaged areas.  Please take a photo of the packaging, too.  Send all photos to julia@realOTsolutions.com.

We will send you a return shipping label.  If possible, repackage everything in the original box.  Upon receipt of the damaged products, we will send replacement product(s).